Refund policy

At Novric, we specialize in premium-quality men’s and women’s leather jackets designed for durability, comfort, and everyday wear. We are committed to providing a reliable shopping experience. If you are not satisfied with your purchase, we offer a clear and fair return process as outlined below.

1. Return Period

We offer a 30-day return policy, which means you can request a return within 30 days from the date your order is delivered.

Requests made after this period will not be eligible for a refund or exchange.

2. Conditions for Returns

To be eligible for a return, the item must meet all of the following requirements:

  • The product must be unused, unworn, and in its original condition
  • It must be returned in the original packaging
  • All tags, labels, and included accessories must be attached
  • A valid order confirmation or proof of purchase must be provided

Returns may be refused if:

  • The item shows signs of wear (creases, stains, odor, etc.)
  • Tags are removed
  • Packaging is missing or damaged

Due to hygiene and product integrity standards, used items cannot be accepted for return.

3. Return Shipping Policy

We aim to keep our return process transparent and fair:

Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  • You must contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • After verification, we will provide a return label at no cost
  • You may choose a replacement or full refund

Customer-Initiated Returns (Change of Mind)

If you wish to return an item due to:

  • Incorrect size selection
  • Color preference
  • Change of mind

In such cases:

  • You are responsible for return shipping costs
  • You must arrange the return shipment yourself

Note: Original shipping charges (if any) are non-refundable

4. Restocking Fee

We believe in straightforward pricing:

Restocking Fee: $0
We do not charge any restocking fees on returns.

5. How to Initiate a Return

Please follow these steps:

Step 1 — Contact Support

Email us at: support@novric.store
Include:

  • Your Order Number
  • Reason for return
  • Photos (required for damaged or incorrect items)

Step 2 — Request Review

Our support team will review your request and respond within 24–48 hours with instructions.

Step 3 — Return the Item

Carefully pack the item in its original packaging and ship it to the return address provided by our team.

6. Refunds

After receiving your returned item:

  • We will inspect it to ensure it meets return conditions
  • You will be notified of approval or rejection

If approved:

  • Refund will be issued to your original payment method

Refund Processing Time

  • Typically processed within 5–7 business days
  • Your bank or card provider may take additional time to post the refund

7. Exchanges

If you would like a different size or style:

  • Return the original item following the process above
  • Place a new order after return approval

This ensures faster processing and availability.

8. Non-Returnable Items

The following items are not eligible for return:

  • Customised or made-to-order leather jackets
  • Final sale or clearance items (clearly marked)

9. Customer Responsibilities

To ensure a successful return, customers are responsible for:

  • Submitting the return request within 30 days
  • Returning the product in unused condition
  • Including all original tags, packaging, and proof of purchase
  • Paying return shipping costs for non-defective returns

Returns that do not meet these conditions may not be approved.

Need Assistance?

If you have any questions or need help, please contact us:

  • Store Name: Novric
  • Email: support@novric.store
  • Phone: +1 (305) 205-0723
  • Business Address: 543 S Hillview Ave,
    East Los Angeles, CA 90022, USA
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT)
  • Live Chat: Available during business hours