FAQs

Welcome to the Novric FAQ page. This section is designed to provide clear and direct answers to common questions related to orders, shipping, payments, and returns. If you need further assistance, you can contact us through our official support channels.

Question #1: What products do you sell?

Answer:
Novric offers men’s and women’s leather jackets designed for everyday wear. Each product listing includes relevant details such as materials, sizing, and images to help customers make informed decisions.

Question #2: What are your business hours?

Answer:
Our customer support operates:

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT)
Live Chat: Available during business hours

Orders can be placed online at any time. Chat support is available for general assistance.

Question #3: How long does delivery take?

Answer:
Our delivery process includes two stages:

Order Cut-Off Time: Order Cut-Off Time: 5:00 PM Pacific Time (PT)
Processing Time: 1–3 business days (Mon–Fri)
Shipping Time: 5–10 business days (Mon–Fri)

Estimated Total Delivery Time: 6–13 business days

Delivery times may vary slightly depending on location and carrier conditions.

Question #4: Do you charge for shipping?

Answer:
We offer free standard shipping on all orders within the United States.
There are no hidden shipping fees at checkout.

Question #5: Where are you located and where do you ship?

Answer:
We are based at:
543 S Hillview Ave, East Los Angeles, CA 90022, USA

Currently, we ship within the United States only.

Question #6: Can I cancel or modify my order?

Answer:
Yes, you can request order cancellation or modification within a limited time after placing your order.

Please contact us as soon as possible at support@novric.store .
Once an order has been processed or shipped, changes may not be possible.

Question #7: What is your return policy?

Answer:
We offer a 14-day return window from the date of delivery.

To be eligible:

Item must be unused
Must be in original condition with tags
Must include original packaging

For full details, please refer to our Return & Refund Policy page.

Question #8: Is there a restocking fee?

Answer:
No, we do not charge any restocking fees on eligible returns.

Question #9: When will I receive my refund?

Answer:
Once your returned item is received and inspected:

Refunds are processed within 5–7 business days
Funds are issued to your original payment method

Question #10: Do you provide order tracking?

Answer:
Yes. Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.

Question #11: What payment methods do you accept?

Answer:

We accept payments through Shopify Payments. Available payment methods include Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay and Klarna.

The payment methods available may vary depending on your location, device and eligibility. All available options will be displayed securely at checkout.

We do not offer Cash on Delivery (COD).